Refund Policy

1. Scope

ResumeLab provides digital services, including AI-powered resume analysis, resume generation, and downloadable resume templates. This Refund Policy applies to payments made directly through this website.

Because our products are delivered digitally and may be accessed immediately after purchase, refund eligibility depends on whether the paid service has been used, downloaded, or otherwise consumed.

2. Eligible Refunds

• Duplicate charges caused by a payment or system error.
• A paid template or service that cannot be accessed due to a verified technical issue on our side.
• A purchase made by mistake where the paid service has not been used, downloaded, or consumed.

3. Non-refundable Situations

• Completed AI analysis or generated resume output that has already been delivered.
• Downloaded DOCX files, templates, or other digital assets.
• Requests based only on subjective preference after successful delivery of the purchased digital service.
• Account misuse, violation of our Terms of Service, or attempts to bypass access controls.

4. How to Request a Refund

To request a refund, contact us with your account email, payment reference, purchase time, and a brief description of the issue. We may ask for additional information to verify the transaction and service usage status.

Approved refunds will be returned to the original payment method where technically supported by the payment provider.

5. Review Standard

We review refund requests in good faith and aim to balance user protection with the nature of instantly delivered digital products. This policy does not limit any mandatory rights you may have under applicable consumer protection laws.